Our Staff

Our Staff at Reed Optical

Our exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients. Our patient care coordinators will try to accommodate your busy schedule by finding appointments that suit your needs. We will help you understand your insurance coverage and if financial arrangements are necessary, we will be glad to help you develop a plan to make your vision care treatment possible.

Meet our Staff

Laurel Hall, CPO

Laurel Hall, CPO

Laurel joined our team in May of 2015 as a Patient Care Coordinator. Her primary role as Insurance and Billing Specialist for both of our locations fills her day. In addition, with prior experience as an optometric technician, she can assist with contact lens ordering and medical triage. She and her family enjoy living in the Claremont community.

Heidi Cass

Heidi Cass

Heidi, Operations Manager and Optician, joined our team in 2015. As an optician, she enjoys helping her patients achieve the best vision possible in frames that accentuate their features. When not working, she is often a home with her family and pets or on a field watching one of her daughters play their favorite sports!

Jackie Garrow

Jackie Garrow, ABOC, ABOP

Jackie comes to Reed Optical with over 15 years of experience in the optical industry, earning her ABO certification in 2020. She finds opticianry to be fascinating and enjoys guiidng patients with frame and lens options that meet their vision needs. She also enjoys the challenge of a tough eyeglass repair!

Compared to her prior experience in commercial settings, she enjoys the patient focused atmosphere and the access to technologies for customizing eyewear.

In addition, Jackie volunteers her time as a board member of the New Hampshire Optician Society.

When not working, she is busy with her three boys and pets. She loves finding new plant base
d recipes to cook and challenging herself to meet her fitness goals.


Sage Hood

Combining classic elegance and trendy fun, Sage has a great eye when helping to select the most flattering frame and sunglass choices! Combine that with a few years experience and a thorough understanding of lens options and treatments, you'll be sure to love your new eyewear!

Her and her husband​ live in Claremont and are very involved with the community through their church and family.

Lexi Eitapence

Lexi Eitapence

Lexi is newer to the Optical world, but she is loving the environment of patient care! She has 7 years of customer service experience and would love to help you with anything that you need!

​​​​​​​Outside of work, Lexi is most likely snuggling with her cats and spending time with her partner.


Lindsey Smrkovski

An "optician" in training, Lindsey assists in optical duties in either location, generally on snow days or school holidays! She very much enjoys helping in the family business, and is happy to assist you with your frame selection!


Indiana Jones (Indy)

Indy, our therapy dog, joined the Sunapee team in April of 2018. He is here to provide comfort during your visit. Always happy to see you, he will lay at your feet or snuggle you on the couch, your choice. No treats please, he prefers pets!

Indy was featured in the 4 Legs & A Tail Magazine in Spring of 2020!

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