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Our Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients.
Our patient care coordinators will try to accommodate your busy schedule by finding appointments that suit your needs. We will help you understand your insurance coverage and if financial arrangements are necessary, we will be glad to help you develop a plan to make your vision care treatment possible.
Meet our team:

Pamela Melendy, ABOC

Pamela joined our team in early 2012.  As an ABO certified Optician, she'll help you select the perfect lens and frame combination for your needs.  Pam is knowledgeable about the recent technological advancements in lenses and lens treatments and will be happy to explain them to you.  She resides in...

Laurel Hall

Laurel joined our team in May of 2015 as Patient Care Coordinator.  Mostly behind the scenes in her current positions as Insurance and Billing Specialist, and Inventory Control for both of our locations, you may occasionally find Laurel covering reception duties in Sunapee. She graduated from Keene State College with a...

Heidi Cass

Heidi, one of our opticians in our Sunapee location, joined our team in 2015. She enjoys the helping her patients achieve the best vision possible in frames to accentuate their features.  When not working, she is often a home or on a field watching one of her daughters play their...